It is not available for viewing unless this tool is being used to send a report to technical support. The system profile is a special-purpose log generated only by the Send Feedback tool. It is recommended that the server debug log be used as a debugging aid instead. Many of the messages in this log will be confusing to the user if used as a monitoring tool. This log contains debug information, and is not intended for monitoring normal operation. It may also be used to show detailed debugging, when the Help > Diagnostics > Detailed Logs options are selected. The server debug log is filled with messages showing operation of the Intermapper server. To open the server debug log, use Window > Logs > Debug. Using Window > Logs > Event Log will open a log showing polling results, changes in device status (a device state change to up, down, warning, critical, etc.), notifier launch, SNMP traps received, and other information about changes to monitored devices.Ĭertain types of operational errors will be logged in the event log, such as problems executing notifiers.Ġ3/25 10:50:44 **** No response from DNS 10.0.0.1 when resolving '10.168.1.45' to a name.Ġ3/25 10:50:49 link util >= 50 (51.2%) : Atlanta - Demo link 8Ġ3/25 10:50:58 link UP : Backbone - 5Ġ3/25 10:50:58 link util >= 50 (60.6%) : Backbone - 5 The client debug log shows changes to the map and communication between the GUI and the Intermapper server. The client log is useful if the response from the GUI is the problem, and for diagnosing communication problems with the server, among other uses.ġ332687234547 (127.0.0.1:8181)ġ332687238369 (127.0.0.1:8181) Using the menu option Help > Diagnostics > Client Debug Log will open a window showing the client debug log, and allow the log to be saved to file. What is in the log files Client log (local console or Remote Access) The location of Intermapper Settings varies by host Operating System and is given here. Logs for Intermapper are found in the folder Intermapper Settings/Intermapper Logs on disk. These are provided for user understanding and as troubleshooting tools. Intermapper logs information about monitoring and about the operation of Intermapper. If troubleshooting produced additional data, send that also (see the section about the Send Feedback tool below). When reporting a problem, send a description of what steps were taken to produce the problem and what was done to investigate it. I checked the User Guide and couldn’t find how to change this behavior. If the problem is being sent to the reseller or tech support for assistance, a specific description of the problem makes finding the solution faster and prevents misunderstanding. My local Intermapper Server requires me to log in instead of just opening the Map List.
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